Customer Service Head

From 4 to 9 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities


  • Supervising day-to-day operations in the customer service department.
  • Responding to customer service issues in a timely manner.
  • Creating effective customer service procedures, policies, and standards.
  • Developing customer satisfaction goals and coordinating with the team to meet them on a steady basis.
  • Maintaining accurate records and documenting all customer service activities and discussions.
  • Assessing service statistics and preparing detailed reports on findings.
  • Hiring and training new customer service agents.
  • Managing the approved budget of the customer service department.


Desired Candidate Profile


  • Excellent verbal and written communication skills
  • The ability to maintain calm under pressure
  • Efficiency and organizational skills
  • Administrative skills
  • Computer literacy in order to type up reports, results and details of customer interaction

The job location is Vidyavihar. This is a domestic process. There is an Inbound and Outbound Process


Candidate will more experience can also apply for the job


for more information please visit the website www.paragmilkfoods.com & www.prideofcows.com

Role:Customer Service

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Customer Success, Service & Operations - Other

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Any Graduate

Company Profile

Pride of Cows (A part of Parag Milk Foods Ltd)

Parag Milk Foods is an ISO 9000 and AGMARK certified company, committed to international standards of product quality. Our product portfolio includes milk, skimmed milk powder, whole milk powder, ghee, processed cheese, butter, dahi, proprietary foods like dairy whitener and Gulab Jamun mix powder under the brand names of Go and Gowardhan, all made from 100 percent fresh cows milk. Pride of Cows, a brand of Parag Milk Foods, is a first-of-its-kind, superior farm-to-home milk, from Indias most modern dairy farm, with a production capacity of 25,000 litres a day.


Located in the lush greenery of Manchar, close to Pune, the Pride of Cows dairy farm is spread over 26 acres, perched between the Bheema River and the Bheemeshwari hills. The farm is the most advanced in India, equipped with the finest international technology for feeding, milking and processing, conforming to international dairy practices.


The Pride of Cows brand is a reflection of our passion for milk. Milk captures the imagination, sparks interest and ideas, adds colour and flavour, and makes us feel fulfilled and happy. We believe in the significant part played by milk, strengthening and protecting the body and mind to live a fuller, more complete life each day. We know that cow’s milk at its best represents the pinnacle of nutrition and health!

Company Info
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Contact Company:Pride of Cows (A part of Parag Milk Foods Ltd)

Address:1,,,Pune Nashik Road, Awsari Phata,,Manchar, Tal. , MUMBAI, Maharashtra, India

Website:https://www.prideofcows.com/