Customer Care Executive – Retention

From 3 to 8 year(s) of experience
₹ Not Disclosed by Recruiter

Job Description

Roles and Responsibilities


  • Coordinate with other departments (customer care, Logistic and sales) to manage areas impacting customer satisfaction and ensure that the Churn index targets are reached
  • Manage and increase adoption to the loyalty campaigns
  • Ensure that customer complaints are resolved, and customers retain back with a smile.
  • Identify and act-on customer complaints impacting satisfaction and leading to churn

Desired Candidate Profile


  • Handy with computers and Excel.
  • Fluent in English, Marathi & Hindi.
  • Fixed shift (10 AM-6PM) and (11AM to 7PM) (location should be nearby if possible)
  • Should be from Retention team of service industry only (subscription retention if possible)

The job location is Vidyavihar (Near Vidyavihar Station)

Role:Customer Retention - Voice / Blended

Salary: Not Disclosed by Recruiter

Industry:BPO / Call Centre

Functional Area:Customer Success, Service & Operations

Role Category:Voice / Blended

Employment Type:Full Time, Permanent

Key Skills
Skills highlighted with ‘‘ are preferred keyskills

Education

UG:Graduation Not Required

Company Profile

Pride of Cows (A part of Parag Milk Foods Ltd)

Parag Milk Foods is an ISO 9000 and AGMARK certified company, committed to international standards of product quality. Our product portfolio includes milk, skimmed milk powder, whole milk powder, ghee, processed cheese, butter, dahi, proprietary foods like dairy whitener and Gulab Jamun mix powder under the brand names of Go and Gowardhan, all made from 100 percent fresh cows milk. Pride of Cows, a brand of Parag Milk Foods, is a first-of-its-kind, superior farm-to-home milk, from India’s most modern dairy farm, with a production capacity of 25,000 litres a day.


Located in the lush greenery of Manchar, close to Pune, the Pride of Cows dairy farm is spread over 26 acres, perched between the Bheema River and the Bheemeshwari hills. The farm is the most advanced in India, equipped with the finest international technology for feeding, milking and processing, conforming to international dairy practices.


The Pride of Cows brand is a reflection of our passion for milk. Milk captures the imagination, sparks interest and ideas, adds colour and flavour, and makes us feel fulfilled and happy. We believe in the significant part played by milk, strengthening and protecting the body and mind to live a fuller, more complete life each day. We know that cow’s milk at its best represents the pinnacle of nutrition and health!

Company Info
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Contact Company:Pride of Cows (A part of Parag Milk Foods Ltd)

Address:1,,,Pune Nashik Road, Awsari Phata,,Manchar, Tal. , MUMBAI, Maharashtra, India